Privacy Policy

Effective Date: 5/19/26 Last Updated: 5/19/26

Charged Clothing Company (“we,” “us,” or “our”) operates the website located at chargedclothing.com (the “Site”). This Privacy Policy explains how we collect, use, disclose, and protect your personal information when you visit or make a purchase from our Site.

By using our Site, you agree to the collection and use of information as described in this policy.

1. Who We Are

Our website is located at https://chargedclothing.com. If you have any questions about this policy or how we handle your data, please contact us using the information in Section 15.

2. Information We Collect

We collect the following types of personal information:

Information You Provide Directly

Full name
Email address
Phone number
Billing and shipping address
Payment information (processed securely through our payment processor; we do not store full credit card numbers)
Account login credentials (email and password) when you create an account
Saved shipping information stored in your account for faster checkout
Images, photos, or visual references you submit through our product request form
Any notes or descriptions accompanying your product image submissions
Messages or inquiries submitted through our contact form

Information Collected Automatically

When you visit our Site, we automatically collect certain information about your device and browsing behavior, including:

IP address
Browser type and version
Pages visited and time spent on each page
Referring URLs
Device type and operating system
Cookie identifiers and similar tracking technologies

We collect this information using Google Analytics and other tracking tools to help us understand how visitors use our Site and to improve your experience.

3. How We Use Your Information

We use the information we collect to:

Process and fulfill your orders
Send order confirmations, shipping updates, and receipts
Create and manage your account
Store your shipping information to streamline future purchases
Review and respond to product customization or design requests submitted through our product form
Respond to customer service inquiries
Send promotional emails and marketing communications (with your consent)
Analyze website traffic and improve Site performance
Detect and prevent fraud or unauthorized activity
Filter spam and abusive form submissions
Comply with legal obligations

4. Account Creation and Stored Information

You have the option to create an account on our Site. When you do, we collect and store your name, email address, password (encrypted), and saved shipping information. This information is used to streamline your checkout experience and give you access to your order history.

You are responsible for maintaining the confidentiality of your account credentials. Please notify us immediately if you suspect unauthorized access to your account.

You may update or delete your saved shipping information at any time by logging into your account or contacting us directly. If you would like your account and all associated data permanently deleted, please contact us at [insert email address].

5. Product Request Form and Image Submissions

Our Site includes a form that allows you to submit images and descriptions of products you are interested in. When you use this form, we may collect:

Your name and contact information
Images or photos you upload
Any written descriptions or notes you include with your submission

This information is used solely to review your request and respond to you. We will not use your submitted images for marketing, advertising, or any other purpose without your explicit consent. We do not share image submissions with third parties except as necessary to fulfill your request.

Please be aware that image files may contain embedded location data (EXIF GPS). We recommend removing location data from images before uploading. Visitors and staff who can access uploaded images may be able to download and extract any location data embedded in those files.

6. Email and SMS Marketing

If you sign up for our email list or opt in to receive text messages, we may send you promotional offers, product updates, and other marketing communications. You can unsubscribe from emails at any time by clicking the “unsubscribe” link in any email we send. You can opt out of SMS messages by replying STOP at any time.

7. Cookies and Tracking Technologies

We use cookies and similar technologies to enhance your experience on our Site. These may include:

Strictly necessary cookies: Required for the Site to function (e.g., your shopping cart and account login)
Analytics cookies: Help us understand how visitors interact with our Site (e.g., Google Analytics)
Marketing cookies: Used to deliver relevant advertising and track campaign performance

When you log in to your account, we set cookies to save your login information and display preferences. Login cookies last for two days unless you select “Remember Me,” in which case your login will persist for two weeks. When you log out, login cookies are removed.

You can manage or disable cookies through your browser settings. Note that disabling certain cookies may affect the functionality of our Site.

8. Embedded Content from Other Websites

Pages on our Site may include embedded content such as videos, images, or social media posts from other websites. Embedded content from third-party sites behaves as if you visited those sites directly. Those websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that content, including if you are logged in to an account on those platforms.

9. How We Share Your Information

We do not sell your personal information. We may share your information with trusted third parties in the following circumstances:

Service providers: Companies that assist with payment processing, shipping, email marketing, website analytics, and spam detection
Legal compliance: When required by law, court order, or government authority
Business transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred to the new owner
Protection of rights: To enforce our Terms of Service or protect the safety and rights of our customers, employees, or the public

All third-party service providers are required to handle your information in accordance with applicable privacy laws.

10. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this policy, process transactions, resolve disputes, and comply with our legal obligations.

For registered account holders, we store the personal information provided in your user profile until you request deletion. You can view, edit, or delete your personal information at any time by logging into your account or contacting us directly.

You may request deletion of your data at any time (see Your Rights below). Note that we may be required to retain certain data for administrative, legal, or security purposes even after a deletion request.

11. Data Security

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, disclosure, alteration, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

12. Your Rights

Depending on your location, you may have certain rights regarding your personal information.

California Residents (CCPA)

If you are a California resident, you have the following rights under the California Consumer Privacy Act (CCPA):

Right to Know: You may request details about the personal information we collect, use, and share about you.
Right to Delete: You may request that we delete your personal information, subject to certain exceptions.
Right to Opt Out of Sale: We do not sell your personal information.
Right to Non-Discrimination: We will not discriminate against you for exercising your privacy rights.

To submit a CCPA request, contact us at [insert email address] or [insert phone number]. We will respond within 45 days of receiving your request.

All Users

Regardless of location, you may also:

Request an exported file of the personal data we hold about you
Request that we erase your personal data, except where we are required to retain it for legal, administrative, or security purposes
Update or correct your account information by logging in or contacting us directly
Unsubscribe from marketing communications at any time

13. Children’s Privacy

Our Site is not directed to children under the age of 13. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected information from a child under 13, we will take steps to delete it promptly.

14. Third-Party Links

Our Site may contain links to third-party websites. We are not responsible for the privacy practices of those sites and encourage you to review their privacy policies before providing any personal information.

15. Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will revise the “Last Updated” date at the top of this page. We encourage you to review this policy periodically to stay informed about how we are protecting your information.

16. Contact Us

If you have questions, concerns, or requests related to this Privacy Policy, please contact us:

Charged Clothing Company

Lubbock, TX 79424

Email: contact@chargedclothing.com